Tuesday, November 20, 2007

How to fill a prescription in four days

On Friday I'd dropped off four prescriptions at the pharmacy. I'd been told that it would take about 20 minutes to fill these; after 35 minutes of waiting and not hearing anything, I left. I got a call from the pharmacy on Friday and on Monday saying that there were issues with the dosages. What the...?

So I went in today to figure out what was going on. It turns out that the dosage on one prescription wasn't clear - although it was the same a I'd received before. On the other prescription (my painkillers), the pharmacist had just assumed that the dosage was incorrect because it wasn't what is usually prescribed for this drug. She didn't bother to check my previous history there.

I was quite annoyed when I went in today but I was quite polite when I talked to the owner/pharmacist. I was trying to be nice but firm. I managed to get my point across - that it shouldn't take four days to fill a prescription that they'd told me would take only 20 minutes. The pharmacist is going to put a few new procedures in place as I should have had some additional contact with the staff there.

1 comment:

Monisa N said...

If I wore those shoes, I would fall over and break something! I bought new shoes too just before all the snow started and I love them. They're knee high Hush Puppy boots in brown. Insulated with a wedge heel and I feel like I'm not wearing a heel at all. So, I know I broke my rule about no shoes til after graduation but these are really more of a utility item... right?! :)