Tuesday, February 05, 2013

More dryer adventures

Getting a new dryer has turned out to be less easy than we thought it would be. We thought that after the actual purchase went so well, the delivery would be a piece of cake.

Ha. The delivery people did get there on time, which was great. However, they were unhappy that Ian was reading the contract he was asked to sign and tried to pressure him into just signing it. Apparently they never drop anything, you see.

They do forget to deliver some parts, however, and they also forget to install the dryer properly. The dryer we bought was supposed to come with an interior drying rack and we didn't receive it. The dryer also has leveling feet, which they did deliver but which they didn't actually install.

As Ian was installing the leveling feet, he noticed a giant dent in the back of the dryer and scratches from the dryer being installed without the feet. The delivery people may not have dropped it but someone definitely did. Even though the dent doesn't affect the functionality of the dryer, since we paid for a new dryer I want a new dryer in perfect condition. I called customer service, explained the situation, and they were very accommodating. They said that they'd send a message to our sales associate and that he would arrange for a new delivery and for the current dryer to be picked up.

On Sunday I got a call from a different sales associate who said that our sales associate wouldn't be in until Tuesday but that he (the guy phoning) had ordered a replacement dryer and had requested an extra quality check before it could be delivered. He said to go ahead and use the dryer we got because they don't want us to be without a dryer. He said that our sales associate would call on Tuesday to confirm the delivery time - and here it is, just after 9pm on Tuesday, and I haven't heard from the sales associate.

At least the dryer, even with a big dent in the back, dries clothes quite well. Someday I hope we'll have a lovely new dryer without a dent or scratches on it.

1 comment:

none of your beeswax said...

hilarious that Ian read the contract! and that sucks about the damage, hmmmm. glad they are willing to sort that out.

love,
vicki